TBGC
How to Order
We built this ordering system specifically for professional kitchens. Here's everything you need to know to get up and running — and keep running.
Step One
Getting Started
TBGC is a wholesale-only operation. We work with Michelin-starred restaurants, four- and five-star hotels, private chefs, and qualified catering operations. We are not a consumer retailer.
1
Apply
Submit the wholesale application. Takes 3 minutes. Tell us about your operation — restaurant name, volume, and what you're sourcing.
2
Approval
We review applications within 1 business day. Qualified applicants receive portal access and a welcome call from our team.
3
Order
Log in to your client portal or text us on iMessage. Your account, pricing, and order history are all in one place.
Step Two
Browsing & Ordering
Once you have portal access, your client dashboard shows your pricing tier, order history, available items, and any active promotions. The catalog is organized by category — Truffles, Caviar, Wagyu & Protein, Foie Gras & Duck, Salumi, and more.
- Browse products and see your tier-specific pricing
- Add items to cart — you can adjust quantities before checkout
- Leave order notes for special instructions (sliced, whole, specific weights)
- Review your order summary before submitting
- Receive email confirmation with expected delivery window
Step Three
Payment & Terms
We keep payment simple. No hidden fees, no surcharges, no confusion.
Credit Card
Visa, Mastercard, and American Express accepted. Processed securely via Stripe at checkout. Instant confirmation.
ACH / Wire Transfer
Preferred for orders over $2,000. Wire details provided at checkout. Orders ship upon payment confirmation.
Check
Available by arrangement for established accounts. Contact us to set up check payment on your account.
NET-30 Terms
Available to qualified clients with 6+ months of order history. Apply through your account dashboard or contact us.
Step Four
Delivery
Every perishable item ships in insulated, temperature-controlled packaging designed to maintain the cold chain from our warehouse to your kitchen. We never cut corners on packaging — the cost of spoilage is far higher than the cost of doing it right.
SoCal
Same-Day
Los Angeles, Orange County, San Diego, and surrounding areas. Order by 10 AM for same-day delivery.
West Coast
Next Day
San Francisco, Seattle, Portland, Las Vegas, and Phoenix. Overnight cold chain via FedEx Priority.
Nationwide
24-48 Hours
Continental US and Hawaii. FedEx overnight or 2-day depending on destination. Dry ice for caviar and proteins.
Step Five
iMessage Ordering
We built an AI ordering system that understands how chefs actually communicate. Text us naturally — “I need 500g of black truffle and two tins of Kaluga 000” — and our system interprets your order, matches it to the catalog, and routes it to a human for confirmation before anything ships.
iMessage ordering is available to all active wholesale clients. The number is in your welcome email. A human reviews every AI-interpreted order before it ships.
Step Six
Standing Orders
If your program runs on consistent volume, standing orders eliminate the overhead of placing the same order every week. Set it once — we handle the rest.
- Set a recurring order for any product on a weekly or bi-weekly cadence
- Receive 48-hour advance notice before each shipment so you can adjust quantities
- Skip a delivery with a single text or portal update
- Standing order clients receive priority allocation on seasonal and limited items
- Modify or cancel at any time — no penalties, no minimums
Contact your account manager or text us to set up a standing order after your first purchase.
FAQ
Common Questions
Is there a minimum order?
Yes — our standard minimum is $250 per order. This ensures cold-chain packaging is cost-effective for both parties. Some products (A5 Wagyu, fresh truffles) have per-product minimums noted in the catalog.
How often do you drop new products?
We run weekly drops on seasonal and limited items — fresh truffles, new caviar lots, and specialty arrivals. Sign up for drop alerts on the Drops page or follow @tbgc_inc on Instagram.
Can you source something that isn't in the catalog?
Yes. Custom sourcing is one of our core services. Text us what you're looking for — we'll tell you if it's possible, timeline, and pricing within 24 hours. We source on request for both recurring and one-time needs.
Do you ship internationally?
We ship to the continental US and Hawaii. International shipping is available for select shelf-stable products — contact us directly for a quote and compliance review. Fresh perishables (truffles, caviar) are domestic only.
What payment methods do you accept?
Credit card (Visa, MC, Amex) via our secure checkout. ACH/wire transfer for orders over $2,000. Check by arrangement. NET-30 terms available for clients with 6+ months of account history.
What if something arrives damaged or below grade?
Contact us within 24 hours of delivery with a photo. We will replace, credit, or refund — no questions asked. Our cold chain protocol means damage is rare, but when it happens, we make it right immediately.
Ready to get started?
Apply for wholesale access and join the kitchens that source with TBGC.